MyOmniverse Terms of Service
This document applies to all users of the MyOmniverse platform, including the main website www.myomniverse.com and the subdomain www.academy.myomniverse.com, and covers all related content, features, and services.

1. Introduction
These Terms of Service govern your use of the MyOmniverse website, platform, and services.
By accessing or using any part of our platform, you agree to be legally bound by these terms.

2. Eligibility
You must be at least 18 years old (or the legal age of majority in your location) to use our services.
If you are accessing our platform on behalf of an organization, you confirm that you have the authority to bind that entity.
Children’s Use:
Our platform is intended for adult use. If you are under 18, you must have permission from a parent or legal guardian to use our services.
We do not knowingly allow children under 13 to create accounts or submit personal information.

3. User Accounts
To access certain features, you may be required to register and create an account.
You agree to provide accurate information and keep your login credentials secure.
You are responsible for all activity under your account.

4. Use of Services
You agree to use MyOmniverse only for lawful, personal development purposes.
You must not:
• Violate any local, national, or international laws
• Misuse or interfere with the platform’s functionality
• Upload or distribute malicious or harmful content

5. Payments & Subscriptions
Some services require payment. All pricing and billing terms are clearly stated during checkout.
By purchasing, you agree to those terms.
You are responsible for ensuring your payment information is accurate and current.

6. Intellectual Property
All content, including courses, videos, meditations, images, logos, animations (including “Theo”), and written materials, are the intellectual property of My Omniverse unless otherwise stated.
You may not copy, distribute, or use our content without written permission.

7. Termination
We may suspend or terminate your access if you breach these terms, misuse the platform, or act in a way that harms other users or our service.
You may cancel your account at any time through your dashboard or by contacting support.

8. Disclaimers
MyOmniverse provides educational and personal development content.
We do not guarantee outcomes and are not responsible for decisions you make based on our material.
For professional advice (e.g., mental health, medical, financial, legal), consult a qualified expert.

9. Use of AI (Theo)
“Theo” is an AI-powered assistant embedded in the MyOmniverse platform. It uses OpenAI’s ChatGPT to provide general insight and support.
Theo’s responses are generated automatically and are not human-reviewed. They are not a substitute for professional advice.
By using Theo, you acknowledge this and accept that all guidance is informational only. MyOmniverse assumes no liability for reliance on AI-generated content.

10. Third-Party Services
Our platform may link to or integrate with third-party tools or services (e.g., payment providers, analytics tools).
We are not responsible for the availability, functionality, or practices of these third parties.
Use them at your own discretion and risk.

11. Privacy
Your personal data is handled according to our [Privacy Policy], which complies with GDPR, UK GDPR, and CCPA.
By using our platform, you consent to the data practices described therein.

12. Changes to Terms
We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date.
Your continued use of the platform after changes means you accept the updated terms.

13. Governing Law
These terms are governed by the laws of England and Wales, and any legal matters shall be resolved under the jurisdiction of its courts.

14. Contact Us
If you have any questions about these terms, contact us at:
help@myomniverse.com

Last Updated: 18 May 2025
This date reflects the most recent revision of this document. We encourage users to review this page periodically to stay informed of any changes. Continued use of the MyOmniverse platform after this date constitutes acceptance of the updated terms.

MyOmniverse Cancellation Policy

Clients who select the Pay-As-You-Go option may cancel their sessions at any time. A minimum of 5 working days' notice is required prior to the next scheduled session for the cancellation to take effect without penalty. If notice is provided less than 5 working days before the scheduled session, the client will be liable for the payment of the upcoming session.

Clients who choose the 50% upfront payment option are entitled to a 14-day cancellation period, starting from the date they agree to the terms and conditions. During this period, clients can cancel their agreement and receive a full refund of the upfront payment. If cancellation occurs after the 14-day period, the upfront payment becomes non-refundable.
The client may still cancel any further sessions, and no additional payments beyond the upfront fee will be required.

Clients opting for the 100% upfront payment option are entitled to a 20-day cancellation period, starting from the date they agree to the terms and conditions. During this period, clients can cancel their agreement and receive a full refund of the payment.
After the 20-day cancellation period, no refunds will be issued. However, clients may still cancel any remaining sessions as no further payments are due beyond the upfront payment.
Disclaimer
The information provided on The MyOmniverse websites, platforms, and other assets is intended for general information purposes only and may not be suitable for individual circumstances. Users of MyOmniverse understand that they are engaging with the content and services at their own risk.
Additionally, any guidance offered by MyOmniverse, including its coaches, communities, and platforms, should be understood as supportive in nature. This guidance is not a substitute for professional advice, such as that from a doctor, therapist, or other licensed healthcare professionals. Clients and users should always consult appropriate professionals for advice and treatment specific to their personal health and well-being.
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