MyOmniverse Privacy Policy
This document applies to all users of the MyOmniverse platform, including the main website www.myomniverse.com and the subdomain www.academy.myomniverse.com, and covers all related content, features, and services.
1. Introduction
This Privacy Policy outlines how MyOmniverse collects, uses, stores, and protects your personal information.
By using our website, platform, or services, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect and process the following types of personal information:
• Name, email address, and contact details
• Payment and billing information (processed securely via third-party providers)
• Account login credentials and profile data
• Course progress, engagement data, and support requests
• IP address, browser type, device information, and usage patterns
3. How We Use Your Information
We use your data to:
• Deliver our services and maintain platform functionality
• Personalize your learning experience
• Communicate updates, offers, and account-related messages
• Provide customer support
• Improve site performance and security
• Comply with legal obligations
4. Legal Basis for Processing (for users in the UK/EU)
We process your data under one or more of the following legal bases:
• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests (e.g., analytics, security, service optimization)
5. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third-party providers who help operate our platform (e.g., payment processors, hosting services, analytics tools).
All third parties are contractually obligated to protect your information in line with data protection laws.
We may also disclose information if legally required to do so.
6. Data Storage and Security
We use industry-standard security practices to protect your personal data from unauthorized access, misuse, or disclosure.
While no system is entirely secure, we take all reasonable steps to safeguard your information.
7. International Transfers
Your personal data may be transferred and stored outside your home country (e.g., cloud hosting or third-party tools).
We ensure such transfers are protected using appropriate safeguards, including standard contractual clauses where applicable.
8. Your Data Rights
You have the right to:
• Access your personal data
• Correct or update inaccuracies
• Request deletion (right to be forgotten)
• Withdraw consent
• Object to certain processing
• Request a copy of your data in portable format
To exercise any of these rights, contact us at help@myomniverse.com.
9. Use of AI (Theo)
“Theo” is an AI-powered assistant used within the MyOmniverse platform. It operates using OpenAI's ChatGPT model.
Theo generates responses automatically and is designed to provide educational guidance and general insights.
It should not be relied on for professional advice. All AI interactions are stored anonymously for training and support analysis, and are subject to this privacy policy.
10. Cookies & Tracking
We use cookies and similar technologies to personalize content, track engagement, and analyze usage patterns.
You can manage cookie preferences through your browser. For more detail, refer to our [Cookies Policy].
11. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
12. Children’s Privacy
Our platform is not intended for children under the age of 13. We do not knowingly collect, use, or store personal data from anyone under this age.
If we become aware that we have inadvertently received personal data from a child under 13 without verified parental consent, we will delete such information as quickly as possible.
13. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
help@myomniverse.com
Last Updated: 18 May 2025
This date reflects the most recent revision of this document. We encourage users to review this page periodically to stay informed of any changes. Continued use of the MyOmniverse platform after this date constitutes acceptance of the updated terms.
